Change of Season, Change of System

“Air Synergy is the best in the business and should be your first choice when looking for HVAC needs. We did a brand new installation about a month ago and going into the hottest weekend of the year, we are extremely grateful for their fantastic service. We went through about 6 different quotes and even considered installing a DIY ductless unit ourselves until we found out you only get the manufacturer warranty if a certified professional performs the installation. Alberto left a great impression immediately when he came out for an estimate. Most companies will only install units they provide and what they sized, but Alberto was not most companies. First, he was perfectly fine to install a particular brand and model that we purchase ourselves but explained why its more cost effective to go with units they provide. Not only do they offer better labor/parts warranty, but after looking at the specs for a cassette unit we considered, he explained the complexity involved with the installation, how much it could cost, and how it could affect our future bedroom addition plans. Second, he was very keen on an installation that not only functioned well but looked great in the home. He took the time to show photos of the best looking units as well as how they look in their previous installations. He even suggested we go with a half ducted and half ductless system so the bedrooms would not have the mini split head units mounted on the wall. All the quotes we received were around the same price range, but Alberto provided a quote that we felt offered the best value. He selected parts and a condenser unit that would be ready for a future bedroom addition. We even added the removal of 10 baseboard heaters. Overall it was a big project and Martha walked us through all the financing options, answering any questions we had. Even with supply chain issues, Alberto was able to get all the parts within a couple weeks. The project started on time and the team was amazing. Josue, Shawn, Mario, Alexis, and later Luis were very professional, polite, and friendly. The outdoor condenser unit came with dents and scratches; and although it probably would’ve been functional, Josue refused to install it saying it was unacceptable and immediately organized a replacement to be sent from the manufacturer even if it risked a delay. It’s truly a testament to the quality Air Synergy was providing. Luckily the replacement arrived a couple days after they started and were able to complete the installation on time. They worked in a very tight attic space with very little ventilation so it was extremely hot. Josue even gave us some tips to improve the ventilation and the overall cooling efficiency. When the plumbers came to remove the baseboard heaters, they also looked at an issue with our water heater and replaced a malfunctioning pressure release valve. Later the HERS Rater even said we made a great choice with Air Synergy and personally thought Air Synergy was the best in Bay Area in terms of value and quality. We completely agree and highly recommend Air Synergy.”